SHIPPING AND ONLINE ORDERING

SHOPPING FOR WINE & FULFILLMENT OF ORDERS

Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer.

PH Importing does not sell, offer to sell or solicit sales of alcohol through ph-importing.com. PH Importing markets its wine on its website. PH Importing’s service enables you to search online for wine available for sale by a licensed alcohol retailer. Through this website, you learn about our wine, including its price. The offer to purchase wine ultimately is from the Retailer. If you decide to purchase wine, you make the payment to the Retailer and the Retailer fulfills your order, including the delivery of the purchased wine. This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler or distributor of wine to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may be limited or not available at all in some places due to local law or other restrictions.

 

WHERE WE SHIP TO

We ship to all states in the US, plus DC, except for Arizona, California, Colorado, Connecticut, Washington DC, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Louisianna, Massachusetts, Maryland, Maine, Minnesota, Missouri, Montana, North Carolina, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

 

NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT
(21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!

Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your order during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location.

PH Importing will not be delivered to a visibly intoxicated person.

 

SHIPPING TIMEFRAME & TRACKING

It is our goal to fulfill and ship all orders within 1-3 business days after an order is placed. Fulfillment time depends on what time of day the order is placed and what day the order is placed on. Customers will be notified if product out-of-stock issues or other issues like weather may cause delays in shipment.

When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.

Orders are shipped from fulfillment centers in CT, NY, NJ, MA, DC, IL, FL, and CA, and generally take 5 -7 days for delivery when shipped ground. Orders to Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states.

If it has been more than three business days and you have not received a tracking email, please contact [email protected] for assistance.

We recommend that customers on the West Coast place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

 

SHIPPING CARRIERS

PH Importing assumes no liability for wine damaged due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the wine upon delivery. The most frequent cause of damaged wine is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

 

CUSTOMER SERVICE AND RETURN POLICY

PH IMPORTING PRODUCTS

If you are not satisfied with your wine product order, please contact [email protected] to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.

We are happy to accept returns or re-send bottles for orders that meet one or more of the following conditions:

  • Wine is flawed. In this instance, we require that you return the remaining flawed product(s), including any open bottles, for us to test.
  • We sent the wrong Wine. In this instance we will have you ship us the incorrect items and we will send the correct items upon receipt.
  • Bottles shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability. We will ship our replacements upon confirmation of damage.
  • PLEASE NOTE: If bottles arrive visibly damaged, please contact us within three days of the shipment’s arrival to explain the issue.

We unfortunately are unable to accept returns for wine orders that meet the following conditions:

  • Damage or delays caused by failed delivery attempts through no fault of the shipper.
  • You don’t like the wine.
  • You received the wine as a gift.
  • You bought too much wine.

If you need to return a bottle, please keep the items in as close to the condition in which you received it as possible. This includes opened bottles. Doing this helps us better evaluate potential flaws in the wine or packaging.

In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the wine back to us free of charge.

Upon receipt of a returned flawed, damaged or incorrect bottle of wine, we will send a replacement bottle to you free of charge or place a credit on your account in the amount of the returned wine.

We will accept qualified returns for wine products within 60-days of delivery. After that point, we cannot accept returns because we are unable to verify that wine has been stored properly.

We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.